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Refund help
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REFUNDS & BILLING

Let’s put things right.

A charge on your phone bill? We’ll help you check the call and request a refund.

YOUR REFUND REQUESTWalletWise customer care
  1. 1Find call
  2. 2Details
  3. 3Payment
  4. 4Review

Let’s find your call.

Enter the phone number you used to call WalletWise. You can check the charge before requesting a refund.

Can’t find your call? Send our team a message.

A LITTLE MORE CLARITY

Refund questions, answered.

How do I request a refund?
Start with the phone number you called from. We’ll look up the call, ask for your name and email, and show the service charge before you submit your request. Start a refund request.
What if the amount doesn’t match my phone bill?
Your provider may include an access charge separately. If the amount shown is different, choose “This amount is wrong” in the refund form and tell us what appears on your bill.
What happens after I submit a request?
Requests are manually reviewed, which may take up to 3 working days. When approved, we’ll email your refund confirmation. If you provide a PayPal account, we’ll send the refund there; otherwise our team will arrange another way to receive it. Our team may contact you if they need more information.
What if my call can’t be found?
Check that you entered the number you made the call from. If you still need help, send our team a message with the number and charge shown on your bill.
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